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Frequently Asked Questions

Frequently Asked Questions

【Meals / Restaurants / Bars】
Can I change the dinner time?
you can't..All events start at 6pm.It's okay if you're a little late as long as you eat by 8pm.
【Meals / Restaurants / Bars】
Please tell me the time and place for dinner
Dinner time starts at 6pm.For guests who have scheduled their final arrival time to be 6:00 p.m., meals will be served immediately upon arri…Continue reading
【Meals / Restaurants / Bars】
Please tell me the time and place for breakfast
Breakfast is served in the dining room from 8am.For those choosing in-room dining (1,100 yen per person), meals will be delivered to your ro…Continue reading
【Hotel facilities / Equipment】
Is Wi-Fi available within the facility?
Yes.Free Wi-Fi service is available.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting needs to be done …Continue reading
【Access / Parking】
Is there parking available?Please tell me the parking fee.
There is a free parking lot on the riverbank below the hotel that can accommodate approximately 70 cars.Before entering the hot spring town,…Continue reading
【Hotel / Guest rooms】
Regarding accommodation for minors
If you are under 18 years old and staying alone, you will need a parental consent form.
【Hotel / Guest rooms】
What amenities are available?
All rooms are equipped with the following amenities :
■Bedclothes(Futon (Japanese bedding))
■Yukata
■Towel
■Bath towel(Charge 200 yen)
　Ther…Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Generally, check-in is at 14:00 and check-out is at 10:00.
The latest check-in time is 18:00.
Also, for those with a no-meal plan, the reser…Continue reading
【Hotel / Guest rooms】
When will cancellation fees start to apply?
The cancellation fees are as follows:
■Seven days before check-in:30%
■Three days before check-in:50%
■The day before:70%
■On the day of arr…Continue reading