Frequently Asked Questions

There is a free parking lot on the riverbank below the hotel that can accommodate approximately 70 cars.Just before entering the hot spring …Continue reading

“Yes.For safety reasons, we generally lock the doors at 9:00 PM.
If you will be arriving later than that, there is an "out" panel on the ent…Continue reading

Please reserve two rooms: a special room for dogs and a dog room with an open-air bath.Reservations can be made for up to five guests with d…Continue reading

No.However, it is not possible to prepare it at the moment.
It is possible to grill a 200g Joshu Beef steak for humans (3,800 yen) without s…Continue reading

There is a square just a few steps from the hot spring town and on the opposite bank.(Please be careful of insect bites.(Madani, leeches, et…Continue reading

“Yes.No age requirement.
However, please watch your step using a hot spring bath since the floor is slippery.
The hot spring water may be ve…Continue reading

“Yes.For young children, the following items are available:

■Diaper pail
■Children's chair
■Children's spoons, forks, plates, and bowls

“Yes.Children and infants are also welcome to stay.However, this is only available in rooms with an open-air bath or special rooms for dogs.…Continue reading

“Yes.Nakuta Animal Hospital is a 30-minute drive from our facility.

■Nakuta Animal Hospital 0279-75-1949
　Consultation hours　
　Monday, Tues…Continue reading

Yes.Shima Hekichi Clinic is a 3-minute drive from our facility.
Please contact the front desk first when you are unwell.
■Shima Remote Area …Continue reading

Please order using the intercom located next to the open-air bath.Please state your name when ordering.
Only items listed on the menu are se…Continue reading

“Yes.We provide the following items in the large communal bath.
■Shampoo(horse oil)
■Hair conditioner(horse oil)
■Body wash(horse oil)
■Faci…Continue reading

There is a fee.200 yen.They are available in guest rooms with open-air baths and special dog rooms.

There are two baths: one with an indoor bath and a round barrel-shaped open-air bath, and the other with an indoor bath and a square cypress…Continue reading

Dinner time starts at 6pm.For guests who have scheduled their final arrival time to be 6:00 p.m., meals will be served immediately upon arri…Continue reading

All rooms are equipped with the following amenities :
■Bedclothes(Futon (Japanese bedding))
■Yukata
■Towel
■Bath towel(Charge 200 yen)
　Ther…Continue reading

you can't..All events start at 6pm.It's okay if you're a little late as long as you eat by 8pm.

Breakfast is served in the dining room from 8am.For those choosing in-room dining (1,100 yen per person), meals will be delivered to your ro…Continue reading

Yes.Free Wi-Fi service is available.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting needs to be done …Continue reading

If you are under 18 years old and staying alone, you will need a parental consent form.

Generally, check-in is at 14:00 and check-out is at 10:00.
The latest check-in time is 18:00.
Also, for those with a no-meal plan, the reser…Continue reading

The cancellation fees are as follows:
■Seven days before check-in:30%
■Three days before check-in:50%
■The day before:70%
■On the day of arr…Continue reading